Other articles in this series

How do you grow your diplomat skills? - Part 3

Written by Alistair Gordon And Dominic Johnson 28 Jul 2021

Every interaction you have with stakeholders can be seen as a transaction in an “emotional bank account”. It’s either a positive deposit of goodwill, or a negative “withdrawal” of irritation.

Ask yourself these questions:

  • Do I have specific stakeholder relationships that I feel need to be improved?

  • How would I objectively assess the historical balances (both ways) of deposits and withdrawals into the emotional bank account?

  • Can I identify some deposits (trust-building activities) that I can make and withdrawals (trust-eroding activities) I can reduce, eliminate or at least offset?

This is an exercise that will help take the initiative to improve stakeholders relationships.

Did you find this tip helpful? You can find many more in our book Master Expert: How to use Expertship to achieve peak performance, seniority and influence in a technical role.

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